Frequently Asked Questions

How discreet are VibratorsAustralia?

It is our number 1 priority, we do not keep your emails, sell or distribute your emails or any of your private details. Vibrators Australia does not use third party distributors and we do not keep your credit card details on file or in written format.

Do I have to use my real name?

No, nicknames are fine. Although you agree that the credit card you are using is your own, or indeed a card of someone who agrees to the purchase of our goods.

How much is shipping?

A flat $12 dollars, anywhere in Australia. We use Australia Express Post.

What name will appear on my credit card?

KCHJ Australia.

Can I direct deposit as I don't have a credit card?

Yes, more and more customers direct deposit to our account and that way you keep track of what you buy. Let us know what products you wish to purchase on our contact form and we will email back the total cost and our bank details...it's that easy!

We ship as soon as you have deposited the cash.

How will I receive my goods?

Once you order has been received, the goods are packed in either bubble wrap, cardboard or strong plastic and then shipped in an Australia Express satchel or box. You will not be able to feel the goods inside the bag, box or satchel.

How discreet will the package be?

There is no mention of VibratorsAustralia on the package. Only our PO Box is on the front - which is PO Box 9, Mosman Park, Western Australia 6912. As already mentioned - the package is a plain Australia Express bag or satchel……no dodgy brown boxes!

How quickly will I get my goods?

Once we receive the order by 3pm WST, we aim to ship the same day by Australia Express Post. We ship to all over Australia.

What if I want to return my goods?

Vibrators Australia source good high quality products from reputable manufacturers. Should you receive a product that you deem to be faulty, please return it to us UNUSED. We cannot accept goods that have been used, due to the nature of the products we sell. Once we have received the goods back at our offices, we can ascertain if the goods are indeed faulty. We reserve the right to replace the goods with the same product. Refund of monies is strictly at our discretion. Lastly, please ensure that you change the batteries, as this is the major reason that goods do not work!

Returns should be posted to PO Box 9, Mosman Park, Western Australia 6912.

What if I don't get my goods?

the goods.

Who owns VibratorsAustralia?

We are an independent proudly Australian company that insist on high quality goods and excellent

customer service.

We appreciate feedback on our website, goods or service.